Refund policy
Purified Racing - Return and Refund Policy
Thank you for choosing Purified Racing for your electric powersport needs. We are dedicated to providing you with top-quality products and outstanding customer service. In the event that you need to return a product, please review our Return and Refund Policy below to understand the process.
Returns
1. Eligibility for Returns:
- You may initiate a return within 30 days from the date of purchase if the product is in new, unused, and resalable condition.
- Returns will be accepted only for products purchased directly from Purified Racing. If you purchased our product through an authorized dealer or third-party retailer, please follow their return policy.
2. Return Authorization:
- To start a return, please contact our customer support team at [customer support email or phone number] to request a Return Merchandise Authorization (RMA) number.
- You must obtain an RMA number before returning any product to us.
3. Return Shipping:
- Customers are responsible for all return shipping costs unless the return is due to a defect in the product or an error made by Purified Racing.
4. Product Condition:
- Returned products must be in their original packaging and include all accessories, manuals, and any other materials that came with the product.
- Products must not have any signs of wear and tear, damage, or modifications.
Refunds
1. Refund Process:
- Once we receive your returned product and inspect it to ensure it meets our return criteria, we will process your refund within 7 business days.
- Refunds will be issued in the same form as the original payment method.
2. Restocking Fee:
- A restocking fee of 5% may be applied for returned items that are not in new and resalable condition or for items returned without all original packaging and accessories.
Warranty Claims
If you believe your product is defective and covered under warranty, please refer to our Warranty Policy for instructions on how to make a warranty claim.
Contact Us
If you have any questions or need assistance with your return or refund, please get in touch with our customer support team via email: support@purifiedracing.shop
Purified Racing reserves the right to update or modify this Return and Refund Policy at any time without notice. Please review this policy periodically to stay informed of any changes.
Thank you for choosing Purified Racing for your electric powersport needs. We are dedicated to providing you with top-quality products and outstanding customer service. In the event that you need to return a product, please review our Return and Refund Policy below to understand the process.
Returns
1. Eligibility for Returns:
- You may initiate a return within 30 days from the date of purchase if the product is in new, unused, and resalable condition.
- Returns will be accepted only for products purchased directly from Purified Racing. If you purchased our product through an authorized dealer or third-party retailer, please follow their return policy.
2. Return Authorization:
- To start a return, please contact our customer support team at [customer support email or phone number] to request a Return Merchandise Authorization (RMA) number.
- You must obtain an RMA number before returning any product to us.
3. Return Shipping:
- Customers are responsible for all return shipping costs unless the return is due to a defect in the product or an error made by Purified Racing.
4. Product Condition:
- Returned products must be in their original packaging and include all accessories, manuals, and any other materials that came with the product.
- Products must not have any signs of wear and tear, damage, or modifications.
Refunds
1. Refund Process:
- Once we receive your returned product and inspect it to ensure it meets our return criteria, we will process your refund within 7 business days.
- Refunds will be issued in the same form as the original payment method.
2. Restocking Fee:
- A restocking fee of 5% may be applied for returned items that are not in new and resalable condition or for items returned without all original packaging and accessories.
Warranty Claims
If you believe your product is defective and covered under warranty, please refer to our Warranty Policy for instructions on how to make a warranty claim.
Contact Us
If you have any questions or need assistance with your return or refund, please get in touch with our customer support team via email: support@purifiedracing.shop
Purified Racing reserves the right to update or modify this Return and Refund Policy at any time without notice. Please review this policy periodically to stay informed of any changes.